Developed a three-table Airtable system to track email management, executive requests, and weekly KPI snapshots. Email Management table captures response times, VIP flags, and escalation status. Executive Requests table tracks turnaround time, complexity, and satisfaction scores per request. Weekly Metrics table consolidates all KPIs weekly: tasks completed, hours saved, completion rate, follow-up compliance rate, and average response time — creating a measurable performance history over time.