The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Back to feedPost
For a small e‑commerce client I built an n8n automation that consolidates support requests coming from Telegram, email and web forms. The workflow writes each ticket to Google Sheets, uses a Set node to flag high‑priority items and a Schedule trigger to send a daily digest. The result is a single inbox that runs on its own, freeing the team about two hours a week that were previously spent manually sorting messages.
Follow for more: https://go.phonezait.de/
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Related posts
Automate your task and lead management with this smart n8n workflow that connects Google Sheets and Gmail. Every time a new row is added to your Google Sheet, the workflow starts automatically, checks the data with a smart condition, and sends the right email to the right person at the right time.
What problems it solves for clients and companies:
No more manual checking of spreadsheets for new entries
No more forgotten follow-ups, reminders, or missed deadlines
Priority-based routing: Medium, Low, Lowest, Next Week, Next Month, and other categories each get their own custom email
Instant notifications to team members, clients, or customers without any human effort
Saves hours of repetitive work every week and reduces human errors
Keeps communication consistent, professional, and on time
Easy to scale: add more rules, more emails, or more sheets whenever your business grows
How it works:
A new row is added to Google Sheets
The workflow checks the condition (If node)
The Switch node sorts the entry by priority or timeline
The matching Gmail message is sent automatically
Perfect for sales teams, support teams, agencies, HR, project managers, and small businesses who want to automate email follow-ups and task alerts without writing any code. Fully customizable: I can adapt it to your sheet columns, email templates, and business rules.
N8NautomationworkflowautomationEmail AutomationGmailGoogle SheetsAI AutomationBusiness Workflow Automation
n8n Agents: workflows as tools beat raw CRM write access
n8n Agents landed on September 25, 2026. You describe a goal, pick a model, attach tools, and the same agent can live in Slack, on a schedule, or inside a workflow.
The part that matters for freelancers is how tools get scoped. An agent can call MCP servers, single n8n actions, or whole workflows. That last option is the real upgrade. Instead of handing the agent your CRM credential and hoping the prompt stays polite, you attach a workflow that only adds a note. The agent never holds the keys. It only holds a fixed process.
Mark anything sensitive so the agent pauses for Approve or Reject before it runs. Per-tool credentials stay on the tool, not in the agent's pocket. n8n says Agents are still in preview, so test before you publish and keep approvals on write paths. Details: https://blog.n8n.io/introducing-n8n-agents/
I already use n8n for automation. For open-ended support or research jobs, I'd start with two read workflows and one write workflow behind approval, not a broad CRM token.
Would you rather give an agent a whole CRM credential, or a workflow that can only add a note?
An AI customer support chatbot for a fictional Nigerian food delivery business, Lagos Fresh Kitchen. It runs on n8n Cloud and uses Claude Haiku 5.5 as the AI model. The workflow is three nodes: a chat trigger receives the customer’s message, an AI Agent processes it, and the Anthropic Chat Model writes the answer.
How it behaves
The AI Agent has a system message that sets the rules. It must answer only from the business information, never invent prices, areas, hours or policies, and use a fixed fallback line when the answer isn’t there: “I don’t have enough information to answer that accurately. Please contact our support team.”
The business information it knows
Open Monday to Saturday, 9 AM to 8 PM, closed Sundays
Delivers to Lagos Mainland (Ikeja, Yaba, Surulere, Maryland, Ojota, Gbagada) and Island areas (Victoria Island, Ikoyi, Lekki), not outside Lagos
Delivery takes 30 to 60 minutes, with fees from ₦1,000
Menu of jollof rice, fried rice, rice and stew, pounded yam with egusi, grilled chicken, suya and soft drinks
Payments by card, transfer and cash on delivery
Cancellation allowed before cooking starts
No Sunday orders or Sunday delivery, and no event catering
Refunds, complaints and order status go to support
