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An AI customer support chatbot for a fictional Nigerian food delivery business, Lagos Fresh Kitchen. It runs on n8n Cloud and uses Claude Haiku 5.5 as the AI model. The workflow is three nodes: a chat trigger receives the customer’s message, an AI Agent processes it, and the Anthropic Chat Model writes the answer.
How it behaves
The AI Agent has a system message that sets the rules. It must answer only from the business information, never invent prices, areas, hours or policies, and use a fixed fallback line when the answer isn’t there: “I don’t have enough information to answer that accurately. Please contact our support team.”
The business information it knows
Open Monday to Saturday, 9 AM to 8 PM, closed Sundays
Delivers to Lagos Mainland (Ikeja, Yaba, Surulere, Maryland, Ojota, Gbagada) and Island areas (Victoria Island, Ikoyi, Lekki), not outside Lagos
Delivery takes 30 to 60 minutes, with fees from ₦1,000
Menu of jollof rice, fried rice, rice and stew, pounded yam with egusi, grilled chicken, suya and soft drinks
Payments by card, transfer and cash on delivery
Cancellation allowed before cooking starts
No Sunday orders or Sunday delivery, and no event catering
Refunds, complaints and order status go to support
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