Optimize Jira Service Management for FAANG: Azure AD & TeamsOptimize Jira Service Management for FAANG: Azure AD & Teams
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Peter Chinaka
pro
• Mar 13
Jira Service Management Optimization
Redesigned and optimized Jira Service Management for a FAANG client's service operations environment. Rebuilt JSM workflows, SLA rules, and approval logic tied to Azure AD groups. Integrated Microsoft Teams and Outlook for seamless notifications and cross-team communication. Built automation rules for alerts, user flags, and comment restrictions on closed tickets.
Results: ✅ Redesigned SLA rules and approval workflows ✅ Azure AD-based approval logic ✅ Teams & Outlook integration for notifications ✅ Automated alerts reducing manual intervention ✅ Delivered improvements that led to repeat business
Tech: Jira Service Management, Azure AD, Microsoft Teams, Outlook, Automation Rules
IT SupportBusiness Workflow AutomationAzureMicrosoft TeamsJira
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