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Automated e-commerce customer support with Make.com and Google Gemini—delivering instant 1-second replies on Telegram with strict business guardrails. 🚀
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AI Customer Support Agent for Web Form, Gmail & WhatsApp
An AI support agent that answers customer questions across a web form, Gmail and WhatsApp, and hands off to a human team when it should. Load-tested with 200+ messages and no lost messages.
I built an AI customer support agent as a demo for a fictional SaaS company called Flowmint. Customers can write through a web form, Gmail or WhatsApp. The agent finds the answer in a knowledge base, replies on the same channel, and passes the conversation to a human team (Billing, Sales, Support) for refunds, special pricing, or when a customer asks for a person.
One agent for three channels, with replies formatted for each (a clean HTML email, a short WhatsApp message, a private web tracking page)
Safety rules written in code: it can only quote approved prices, and refunds always go to a human
Remembers returning customers on email and WhatsApp
Private ticket tracking page with a secret tracking code
If the AI service is busy, it switches to backup AI models, and to a knowledge-base answer if all are limited
I load-tested the agent for 24 hours with 200+ messages across all three channels, using simulated customers plus real emails and WhatsApp messages I sent myself.
212 messages in, 212 replies out, none lost
Only 3.3% needed a human
Areas I’m improving: faster replies with a paid AI plan, and spam protection for the web form.
Tech stack: Python, FastAPI, OpenAI Agents SDK, Kafka, PostgreSQL, Next.js, Docker, Gmail API, WhatsApp Cloud API.
Writing the safety rules in code, not in the prompt, is the part I like most: approved prices only, and refunds always go to a human. My RAG demo also passes the question to a person when the guide has no answer. How does your agent decide that a customer "asks for a person": a fixed list of phrases, or does the model decide?
• Nov 5
When a client replies with only part of the missing documents, does the loop re-validate immediately or wait until the set is complete? I'd worry about the Missing email firing again for items they've already sent.
Google SEO Is No Longer Enough. Your Business Needs AI SEO Too!
The way people search for information, discover businesses, and make purchasing decisions is changing rapidly.
Traditional Google Search is still incredibly important, but AI-powered platforms like ChatGPT, Google Gemini, Perplexity, Microsoft Copilot, and Google AI Overviews are transforming how people find answers, compare services, and choose brands.
So, here's an important question: Is your business visible only on Google, or is it also positioned to be discovered through AI-powered search?
In today's evolving digital landscape, focusing on Traditional SEO alone may mean missing valuable opportunities to reach potential customers.
And focusing only on AI SEO while ignoring traditional search optimization isn't the right approach either.
The real opportunity lies in combining both.
Why Does Your Business Need Both Google SEO and AI SEO?
Traditional SEO helps your website improve its visibility in search engines through keyword optimization, technical SEO, quality content, backlinks, and website authority.
AI SEO takes this further by helping search engines and AI-powered platforms better understand your business, recognize your expertise, identify your services, and discover relevant information from your website.
When these strategies work together, your business can build a stronger digital presence across both traditional and AI-driven search experiences.
How I Help Businesses Build a Stronger Online Presence
As an LLMO, GEO, AEO, AIO, and AI SEO Specialist, I combine multiple optimization strategies to help businesses prepare for the future of search.
My approach focuses on:
1. Traditional SEO Optimization
Strategic keyword research and search intent analysis.
On-page SEO and content optimization.
Technical SEO improvements.
Website structure and internal linking.
Search engine indexing and crawlability.
Quality backlink and authority development.
2. Generative Engine Optimization (GEO)
Optimizing content for AI-powered search experiences.
Improving brand visibility and entity recognition.
Structuring content for better AI understanding.
Strengthening brand mentions and relevant contextual signals.
Building content that provides clear, trustworthy answers.
3. Answer Engine Optimization (AEO)
Creating question-based, answer-focused content.
Optimizing FAQs and conversational search queries.
Structuring information to improve answer accessibility.
Implementing relevant structured data and schema markup.
4. Large Language Model Optimization (LLMO)
Making website content easier for LLMs to interpret.
Strengthening brand and business entity information.
Improving content clarity, relevance, and contextual relationships.
Organizing information to support AI discovery and understanding.
5. AI-Ready Technical SEO
Relevant Schema Markup and JSON-LD implementation.
llms.txt configuration where appropriate.
Robots.txt and sitemap optimization.
Website crawlability and indexability improvements.
Content structure and technical accessibility.
My Goal Is Bigger Than Just Rankings
I don't believe SEO should be limited to getting a few keywords onto Google's first page.
The bigger goal is to build a sustainable online presence where your business can be discovered, understood, and trusted across multiple search environments.
Whether someone searches through Google or asks an AI platform to recommend a service, your website and brand should have the strongest possible foundation to compete.
Of course, AI recommendations and citations cannot be guaranteed. They depend on many factors, including platform algorithms, available information, competition, and brand authority.
But with the right combination of SEO, GEO, AEO, and LLMO strategies, you can position your business for the evolving search landscape.
New on Contra – Special Attention for My First Clients!
I've recently joined Contra and am excited to connect with businesses, entrepreneurs, startups, agencies, and website owners who want to strengthen their digital presence.
As I'm building my presence on Contra, I'll give my first few clients extra attention, careful analysis, and a dedicated approach to their projects.
If you're planning to improve your website's Google rankings, increase your visibility across AI-powered search platforms, or build a long-term SEO and GEO strategy, I'd be happy to discuss your goals.
Don't wait until AI search becomes your biggest competitor. Start preparing your business today.
Feel free to send me a message on Contra. Let's discuss how Traditional SEO and AI SEO can work together to strengthen your business's online visibility.
#AISEO #GEO #AEO #LLMO #AIO #GenerativeEngineOptimization #SearchEngineOptimization #DigitalMarketing #AIVisibility #Contra
