Transforming AI Engagement: From Undefined to 800K+ Users LiveTransforming AI Engagement: From Undefined to 800K+ Users Live
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Parinaz Kassemi
pro
• Jun 15
l.ai.c. was already being built when I joined. Engineering had moved fast — but no one had defined what the AI should say, how it should think, or why members would use it.
I went back to the beginning. Interviewed the concierge team, mapped the most repeated questions, and designed the full conversation routing — what l.ai.c. could answer, what it couldn't, and where to send users when it hit its limit.
Every dead end became a pathway. Every question became a conversion opportunity.
Concierge load reduced, 800K+ members, live in the LT app
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The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started