Exploring Collision Repair Tensions: A Policyholder's TriumphExploring Collision Repair Tensions: A Policyholder's Triumph
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Investigative long-form feature examining the growing tension between collision repair facilities, insurance carriers and consumer advocacy through the real-world story of a policyholder who successfully challenged disputed repair-related charges in small claims court. Combined in-depth interviews, industry research and narrative storytelling to translate complex insurance and repair procedures into an accessible, human-centered story. Published as a cover feature for New Jersey Automotive.
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