A useful website assistant needs a clear next step. I designed and built LeadDesk AI around a sma...A useful website assistant needs a clear next step. I designed and built LeadDesk AI around a sma...
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A useful website assistant needs a clear next step.
I designed and built LeadDesk AI around a small but important handoff: a visitor gets an answer, then the business receives an enquiry it can act on.
For a service business, those two moments belong in the same experience.
Three decisions shaped the product:
1. Start with the visitor’s question. The assistant draws on approved business FAQs, includes source links, and provides a fallback when it cannot answer. I wanted the boundaries of its knowledge to be part of the experience.
2. Make the transition to a quote clear. A structured request form gives the visitor an obvious next step and collects the details the business needs to follow up.
3. Design the handoff for the owner, too. A private lead inbox brings enquiries, status tracking and CSV export together. The customer-facing interaction is only one part of the workflow.
I took this from interface design through full-stack development and deployment using Python and FastAPI.
The video shows the independent Noerong product with BrightHome Cleaning data. The dashboard figures are demo values.
The detail I care about most: what happens after the answer.
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