Automated Booking and Emergency Triage for Plumbing LeadsAutomated Booking and Emergency Triage for Plumbing Leads
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Goutham's avatar
Goutham krishnadas
• Sep 27
FlowFix Plumbing — Austin, TX
Business archetype: FlowFix Plumbing is a small plumbing company run by two plumbers and one dispatcher, based in Austin, Texas. Like most small home-service businesses, their leads arrive by phone or text, often vague ("my sink is leaking") and unpredictable in urgency. The dispatcher spends most of the day manually qualifying jobs — asking what's wrong, how bad it is, where the customer is, and when they're free — while also trying to prioritize genuine emergencies (an overflowing toilet, a burst pipe) against the day's already-booked schedule. Missed calls become missed customers, and reminders, confirmations, and rescheduling are all handled by hand.
Problem solved: FlowFix turns an inbound "can I book with you?" into a "you're booked" without a single phone call — replacing manual triage and scheduling with a self-service booking flow that qualifies the problem, detects urgency, and confirms an appointment automatically.
Live build (Lovable, public): 🔗 https://pixel-perfect-show-8043.lovable.app/
What it does:
Fixes the front door: Customers describe their problem through a guided flow (problem type → specific issue → urgency check), and are instantly routed to either an emergency slot or a normal day/time picker — no back-and-forth required to get a confirmed booking.
Fixes the follow-through: A dispatcher dashboard shows every job and new lead pre-qualified (problem, urgency, location, requested time), with emergency jobs auto-surfaced to the top and a one-click confirm — cutting out the manual phone interview entirely. A simulated automation timeline handles booking confirmation, 24-hour and 1-hour reminders, and post-visit review requests.
Before → After:
Before: Phone tag, incomplete information, manual scheduling, emergencies interrupting an already-booked day.
After: Qualified request → automatic urgency triage → available technician → confirmed appointment — with zero manual back-and-forth from either the customer or the owner.
Who it's for: Solo owners or small teams in urgent, appointment-based trades (plumbers, HVAC, electricians, locksmiths) who don't have the staff to hand-qualify, schedule, and follow up on every incoming lead.
Completed work
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