Optimize Dual-Agency Operations with Expert StrategiesOptimize Dual-Agency Operations with Expert Strategies
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Dual-Agency Operations System Build
Tasked with managing operations across two agencies running simultaneously under one roof — different brands, different clients, different creative directions. Built systems that were both flexible and airtight.
Owned the full operational layer: project management, sprint planning, SOP development, team coordination, and client communication. Served as the connective tissue between creative execution and business strategy.
Key results:
Standardized 40+ SOPs across marketing, design, development, and client services
Reduced average project delivery time by 28% through sprint planning and structured delegation
Managed cross-functional team of 14 across both agencies
Achieved 94% client retention over 11-month period
Onboarded 6 new team members with structured onboarding process — average ramp-up time cut by 40%
Reduced missed deadlines from 22% to under 4% within first 60 days
Oversaw 30+ active client projects simultaneously across both brands
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The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started