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Hello everyone here is my most recent project!
Customer Support Data Dashboard
Power BI dashboard to help organizations track customer support performance. The dashboard measures ticket resolution time, highlights trends across ticket priority levels, and provides insights that can help teams improve response efficiency and service operations.
Tools used: Power BI, DAX, Excel.
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Key metrics and overview of the Market Intelligence dashboard project.
Market intelligence dashboards become much more valuable when the underlying definitions are consistent across datasets.
Once those metric definitions are standardized, the comparisons across countries and business lines become far more reliable.
Dashboard widget UI
Amazing work
Imagine calling customer support and instead of explaining your problem three times, you just show it.
It’s like Minority Report, but instead of chasing criminals, you’re resolving checkout errors, tracking deliveries, or fixing login issues — in real time.
It’s built to feel like real support, not a chatbot.
Video is long because it shows real multimodal interaction — live voice, screen understanding, image generation, and dashboard analytics. Still tuning latency, polishing UI, and optimizing Live sessions before deadline.
https://opal-nacre-53761144.figma.site
Features: realtime audio/video, screenshot + screen-share support, grounded-only responses (no hallucinations), tool calling with PIN verification, Fix Cards with generated images, PSTN phone support, unified dashboard with transcripts, recording
#figmamakeathon
Showing the problem visually in real-time instead of just describing it. That's the kind of product thinking that saves hours of back-and-forth. Really nice concept!
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