Bridging the Credibility Gap: From Brand Awareness to TrustBridging the Credibility Gap: From Brand Awareness to Trust
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Brand awareness is not your problem
Every week I talk to a founder who tells me "We need more brand awareness." And every week I ask the same question: "What happens when someone actually lands on your site?"
Silence. Or worse is they already know the answer. The site looks like it was built by a different company than the one they describe on sales calls.
If you're Series A to C your problem is what happens after they find you. The credibility gap, where your product has outgrown your brand, and every surface a prospect touches (like your site, your deck, your onboarding) quietly undermines the trust your sales team just spent 45 minutes building.
Pouring money into awareness when these surfaces don't convert attention into trust is like turning up the volume on a broken speaker.
Fix the gap first
Israr's avatar
BAVA Studio logo
Real great Example of viewing the problem from a structural angle... Love the last analogy "Turning up the volume of a broken speaker"...
Daniel G's avatar
BrightStudios logo
Thank you
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