B2B Customer Portal UX/UI and Workflow Design Case StudyB2B Customer Portal UX/UI and Workflow Design Case Study
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A look at my most recent large-scale UX/UI project: a B2B customer portal for license management, product training, and technical support.
I handled most of the design work, from clarifying requirements and mapping customer journeys to designing the interface and refining it with the client.
A significant part of the work happened before the screens. With limited initial information, I worked closely with the team and developer to piece together requirements and help define workflows that were still taking shape.
The designs shown in the case are the final client-approved screens, developed within strict color palette requirements.
Part of the MVP was built before the project paused. The customer-side design was completed; work on the company and support-side interface had begun.
The full case is now in my portfolio.
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