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What do I enjoy most about client-facing account management?
Catching the problem before the client even knows to worry.
Across 350+ accounts and a $9B portfolio, I don't wait for the other shoe to drop. I do meticulous Analysis on account health and any warning signs to consider— and the moments I'm proudest of are the ones that never became a problem at all. A number that looks fine on the surface. A trend that's one quarter from a real shortfall.
Being someone people can count on isn't about being fast to respond. It's about being thorough when nobody's watching — so a client never finds out how close it came.
If you need a reliable account manager who can work inside your CRM and build real client relationships — DM me or book time on my Calendly: https://calendly.com/clarence-w-massie/30-min-intro-onboarding-call
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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when's the last time you asked for something and got more than you asked for? i'll go first!
"she's tiny, but she's a spitfire!"
that's what Linda Nell Cooper, the chairman of our theater department and the director of the show i was in, said about me after that day.
here's what she was talking about.
we were doing Parade at Liberty University, and felt like nobody knew about it.
our department had been having the same frustrating conversation for a while: convocation announcements didn't really make room for theater shows. my professor brought it up in class. i sat in those complicated conversations.
everyone agreed it was a problem, and nobody had a way in.
then i ended up in a meeting with David Nassar, our campus pastor, about something completely unrelated. when we finished, i had a window to ask one question, so i asked it: who's the right person to talk to about getting our show into the convocation announcements?
he didn't give me a name. he said, "you can come up and do the announcement yourself."
i said, "huh?"
he said, "come tomorrow. you'll be backstage, have breakfast with us, do the announcement, and then stay on stage with us for convocation."
the guest that day was Tasha Cobbs! (i was & am i fan of her music so WHAT a treat to meet her like huh? 😭)
so the next...