Trey Massie
LA based AM keeping clients satisfied and coming back.
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Client Account Management — Keeping Every Account Informed and Every Issue Resolved
This highlights my approach to account management and what it actually looks like in practice — not just the title, but the process behind it.
At the start of every week, I flag anything time-sensitive first. Deadlines, pending items, anything that needs attention before I can move on. Once those are addressed, I work through the rest of my accounts systematically — using a mix of CRM notes, logged activity, and my own familiarity with each client to know where things stand.
When something is unresolved, I don't go quiet. I send a short update so the client is never left wondering, and I loop in the right people internally before anything escalates. Clients shouldn't have to chase their account manager — that's not a relationship, that's a gap.
My focus is on clear, proactive communication and making sure nothing slips. Especially when things get complicated — that's when staying calm and direct matters most.
This reflects my ability to manage multiple accounts simultaneously without losing track of where any single one stands, and to show up as a resource clients can actually count on.
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Full scope of the services I offer. If you have needs that are adjacent, but not listed and want to see if I am a good match, let's talk!
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Overview of what I offer from an Account Manager perspective. What I have done and what I can offer for you.
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Showcases the Freelance Services Profile. Overview of my portfolio and relevant background experience.
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Senior Account Manager with 4+ years owning 350+ client relationships across a $9B portfolio at a large commercial real estate company. Demonstrated past skill in relationship management, cold outreach, client check-ins, and CRM tracking.
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