Check it out New case study: Industrial IoT platform redesign with AI integration ⚡

Spent 5 weeks redesigning Lumicent’s industrial IoT platform. The headline change: cut alarm resolution from 4 taps to 1.

Started with a design audit that uncovered three UX failures burying the information operators actually needed to act. Mapped 3 personas (Technician, Risk Manager, Site Executive) and rebuilt the alarm, investigation, and home flows around how they actually make decisions under pressure.

AI assistant woven in at the right moments: contextual chat during investigation, daily brief on the home page, remedy suggestions at the point of alarm.

Putting the AI assistant at specific decision points, like remedy suggestions right at the alarm and a daily brief on the home page, feels much more useful than a generic chat box. Cutting alarm resolution from 4 taps to 1 is a strong result for operators working under pressure.

A GoHighLevel system that answers every enquiry, books the right appointment and follows up automatically, built for a Dallas HVAC company

The challenge;

Technicians are on jobs, calls get missed, and repairs, installs and emergencies all land in the same inbox. Follow-up depends on someone remembering.

What I built;

- AI receptionist that qualifies each lead by service, issue and urgency

- Smart booking: repairs to the service calendar, installs to the estimate calendar

- Emergency handoff: gas or burning smells go straight to a human, never auto-booked

- Missed-call text-back and lead nurturing that stop when the customer replies

- Reminders 1 day and 2 hours before every visit

10-stage CRM pipeline, high-value lead alerts, post-service follow-up and 90-day reactivation

sending gas or burning smells straight to a human instead of auto booking is such a smart rule for hvac. did that company find you, or did you reach out to them