* Delivered on a number of projects within the Service Product Line, projects including: * Rider Customer Chat * Customer Agent Chat * Fraud detection (Exploit) * Event Tracking system (internal solution for tracking) * First analyst within projects, set up from scratch all of the tracking, AB Testing and setting up an analytics mentality, North star metrics, monitoring and troubleshooting * Led cross functional discussions among Analysts, Engineers, Product managers and Operations analysts, which moved the needle further. * Brought in a more collaborative mentality among analysts, and set up weekly sharing sessions, as well as informal follow ups. This in the end created more trust, a happier team and better quality of deliverables for stakeholders.