Customer Insights for Product Success

Revamp product identity
Revamp product identity

Revise all product features and offerings to build their identity and proposition

Market Researcher
Product Manager
Content Writer

Improve performance of feature
Improve performance of feature

Review feature display, content and promotion and to provide best offering to customers to acquire new users and retain existing users

Customer Success Manager
Content Writer
UI Designer

Samsung Finance+
Samsung Finance+

End-to-end development and launching process including: app testing, app launching, customer insights, partnership, customer success, etc.

Project Manager
Product Manager
Customer Success Manager