Chiamaka Dominic
Customer Support Specialist
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Worked as an Insurance Sales and Client Care Representative at Heirs Insurance, assisting customers with insurance products, explaining policy options, and helping clients choose solutions that fit their needs. I handled customer inquiries, followed up with clients, provided support throughout the customer journey, and maintained positive relationships through clear communication and excellent service.
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I manage day-to-day customer support and order processing for an online store owner based in Switzerland. Working across a very different timezone, I reply to customer inquiries, keep orders moving through processing, and handle the routine of running the store so she’s not doing every message and every order herself.
This role is fully remote and self-directed, once I understood her tools and process, I didn’t need close supervision to keep things running. It’s also proof I can support an international client independently, not just as part of a larger team.
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At BSP Real Estate, I handled outbound calls to people looking to rent or buy a property. My job was to understand what they needed, walk them through the right options in plain language, and get them booked in for a viewing or consultation, not just collect a name and number.
I kept detailed notes after every call so follow-ups landed at the right time instead of leads going cold from a missed check-in. That consistency turned cold calls into a steady, dependable pipeline of qualified leads for the sales team.
This role taught me how to sell without pressure, listen for what someone actually needs, and stay organized enough that nothing slips between the first call and the final booking.
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I work outbound collections for a fintech client’s debt recovery portfolio. My job is to reach customers with overdue accounts, understand their situation, and agree on a repayment plan that actually works for them, all while staying within compliance guidelines the whole time.
Every day I speak with 120+ customers and log each conversation accurately so nothing gets missed or repeated. That consistency is what drives the results: an average of ₦1.5 million recovered every month. When something can’t be resolved on the first call, I escalate it the same day instead of letting it sit.
This work has sharpened two things I bring to any customer support role: the discipline to keep call quality high even at volume, and the judgment to know when a conversation needs a human touch versus a script.
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