Chiamaka Dominic
Customer Support Specialist
New to Contra
Chiamaka is ready for their next project!
I keep CRM records clean. Not “good enough,” actually clean, so nothing gets missed and nobody has to guess what happened on a call three days ago.
I resolve complaints calmly instead of rushing people off the phone. A frustrated customer handled well is often more loyal than one who never had a problem at all.
I process orders and manage customer messages for a store owner based in Switzerland, working across a completely different timezone with no one checking in on me.
I set appointments, follow up before leads go cold, and negotiate outcomes that actually work for both sides.
If your business needs someone who treats customer conversations like they matter, not like a script to get through, my DMs are open.
0
12
Worked as an Insurance Sales and Client Care Representative at Heirs Insurance, assisting customers with insurance products, explaining policy options, and helping clients choose solutions that fit their needs. I handled customer inquiries, followed up with clients, provided support throughout the customer journey, and maintained positive relationships through clear communication and excellent service.
0
18
I manage day-to-day customer support and order processing for an online store owner based in Switzerland. Working across a very different timezone, I reply to customer inquiries, keep orders moving through processing, and handle the routine of running the store so she’s not doing every message and every order herself.
This role is fully remote and self-directed, once I understood her tools and process, I didn’t need close supervision to keep things running. It’s also proof I can support an international client independently, not just as part of a larger team.
0
17
At BSP Real Estate, I handled outbound calls to people looking to rent or buy a property. My job was to understand what they needed, walk them through the right options in plain language, and get them booked in for a viewing or consultation, not just collect a name and number.
I kept detailed notes after every call so follow-ups landed at the right time instead of leads going cold from a missed check-in. That consistency turned cold calls into a steady, dependable pipeline of qualified leads for the sales team.
This role taught me how to sell without pressure, listen for what someone actually needs, and stay organized enough that nothing slips between the first call and the final booking.
1
42