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I keep CRM records clean. Not “good enough,” actually clean, so nothing gets missed and nobody has to guess what happened on a call three days ago.
I resolve complaints calmly instead of rushing people off the phone. A frustrated customer handled well is often more loyal than one who never had a problem at all.
I process orders and manage customer messages for a store owner based in Switzerland, working across a completely different timezone with no one checking in on me.
I set appointments, follow up before leads go cold, and negotiate outcomes that actually work for both sides.
If your business needs someone who treats customer conversations like they matter, not like a script to get through, my DMs are open.
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Virtual Assistant & Administrative Support
Project Overview
Provided virtual administrative support by handling online research, data organization, contact management, document preparation, and task tracking to maintain an organized workflow.
Key Responsibilities
Performed web research and collected relevant information.
Entered, updated, and organized data in spreadsheets.
Built and maintained structured contact lists.
Prepared and organized basic digital documents.
Managed files and information using a clear folder structure.
Tracked tasks, priorities, and completion status.
Maintained accuracy and consistency across assigned tasks.
Skills:
Virtual Assistance • Administrative Support • Task Management • Contact Management • File Organization • Documentation • Time Management • Attention to Detail
Tools:
Microsoft Excel • Google Sheets • Google Docs • Google Drive • Google Chrome
Great overview. Data organization, accurate spreadsheet management, and structured documentation are often what keep day-to-day operations running smoothly. Clear processes and attention to detail can make a big difference in administrative workflows.
Your leads are dying in a spreadsheet.
Every hour a lead sits unrouted instead of in your CRM, your close rate drops a little more. I got tired of watching this happen to clients — so I built a fix.
This is the actual n8n workflow I use: it catches leads from any source (web forms, Facebook/Instagram ads, WhatsApp), auto-creates or updates the CRM contact, routes it into the right pipeline, and logs everything for reporting. No manual entry, no leads slipping through.
Just packaged it as a ready-to-use template — link in my profile if you want to skip the build and just plug it in.
I independently developed this Sales Enablement strategy as a concept to identify opportunities to improve revenue alignment across Marketing, Sales, and Product. The proposal focused on creating a shared lead-management SLA, improving sales velocity, building a buyer-focused content strategy, establishing a centralized enablement hub, and creating stronger Sales–Marketing feedback loops. I also incorporated buyer personas, Jobs-to-Be-Done, sales enablement workflows, and a 30/60/90-day execution roadmap. This was not formally implemented by the company; it was a strategic proposal demonstrating how I approach complex business challenges, identify revenue opportunities, and translate ideas into actionable frameworks.
Love how clear and thoughtful these are. Great work!