Sam Emilia Otoabasi
Client Operations| CRM Automation Specialist
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Sam Emilia is ready for their next project!
AI Chatbot and CRM Automation for Shopify Support
SalesMateAgent is an AI-powered customer support and sales assistant deployed on a Shopify storefront. The goal was to reduce repetitive support load, improve response speed, and connect customer conversations to real order data.
The chatbot was integrated with SalesMate to support sales workflows and customer enquiries, and connected to Airtable via API so it could retrieve order details and help customers track orders in real time.
Key Features
SalesMate CRM Optimisation
Improved pipelines, automations, and internal workflow logic to support consistent follow-up and cleaner handoffs.
AI Chatbot for Customer Service and Sales
Deployed a website chatbot to handle product questions, support enquiries, and lead capture directly on the storefront.
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Content Generation and Multilingual Video Automation
This project automated the process of creating written content, translating it into multiple languages, and converting that content into short-form videos. The system was built to support high-volume output while keeping structure, language accuracy, and visual consistency across platforms..
Designed and built an end-to-end automation system that generates content, manages translations, and produces videos with minimal manual input
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Automated Customer Call Tree
I built an automated voice response system that answers incoming customer calls, guides callers through a menu of options, and routes calls or collects messages based on the caller’s needs.
The system improves responsiveness, reduces missed calls, and gives callers a structured way to get information or leave messages.
Key Features
Custom Call Menu
A voice menu presents callers with options using recorded audio based on the business’s structure.
Digit-Based Routing
Callers choose options by pressing keys, sending them down different paths in the call tree.
Voicemail Capture
For certain paths, the system records voicemails and stores them for follow-up.
Adaptive Flow
If no input is given, or an invalid selection is made, the system reprompts or redirects accordingly.
Dedicated Audio Prompts
Professional audio recordings tailored to the brand guide callers clearly through each step.
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ZOHO SYSTEM WORKFLOW
The system was designed to track worked hours, banked time, sick leave, and holidays while supporting manual approval workflows and accounting exports. All employee-facing interactions were handled through Zoho People, with Zoho Creator used as the processing and control layer.
The interface was built entirely in French and structured to work without requiring Zoho Creator licenses for employees.
Key Features
Automated Hour Collection
Worked hours are pulled directly from Zoho Projects task timers and structured by employee, date, project, hour type, and duration.
Central Processing in Zoho Creator
Zoho Creator acts as the control layer for data storage, validation, approvals, and reporting.
Weekly Timesheet Approval
Admins review and approve weekly timesheets through a dedicated interface before data is finalized.
Accounting Export
A single action generates one consolidated Excel or PDF file containing approved hours for all employees, ready for accounting submission.
Employee Visibility via Zoho People
Employees can view their accumulated banked time, sick leave, holiday balances, and usage history directly in Zoho People.
Time-Off Requests Without Creator Licenses
Employees request banked or sick leave through a simple form in Zoho People, with approval workflows handled in the background.
French-Only Interface
All interfaces, labels, and workflows were implemented entirely in French to match client requirements
Mission
The mission of this project was to centralize time tracking, accumulated hours, and leave management into a single, reliable system without disrupting existing workflows.
The client needed accurate tracking of worked hours from Zoho Projects, manual validation before accounting submission, and clear visibility for employees over their banked time, sick leave, and holidays. At the same time, the solution had to avoid additional licensing costs and remain simple for employees to use.
This project aimed to bridge operational tracking, HR visibility, and accounting requirements while keeping access controlled, approvals structured, and data consistent across systems.
Impact
The system replaced manual tracking, fragmented approvals, and repetitive reporting with a single structured workflow.
Administrative effort was reduced, approval accuracy improved, and accounting received consistent, consolidated reports. Employees gained clear visibility into their balances without needing access to additional tools.
The result was a scalable, license-efficient solution that aligned HR, operations, and accounting without increasing complexity.
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