AI Chatbot and CRM Automation

AI Chatbot and CRM Automation for Shopify Support

SalesMateAgent is an AI-powered customer support and sales assistant deployed on a Shopify storefront. The goal was to reduce repetitive support load, improve response speed, and connect customer conversations to real order data.

The chatbot was integrated with SalesMate to support sales workflows and customer enquiries, and connected to Airtable via API so it could retrieve order details and help customers track orders in real time.

Key Features

SalesMate CRM Optimisation Improved pipelines, automations, and internal workflow logic to support consistent follow-up and cleaner handoffs.

AI Chatbot for Customer Service and Sales Deployed a website chatbot to handle product questions, support enquiries, and lead capture directly on the storefront.