Hot take: complaint replies should never be automated.
I build Python automations for small businesses, and I automate the logging, drafting, reminders and follow-up flags. A human approves anything that goes out.
Open for new projects: enquiry handling, meeting summarizers and...
Nobody should have to rewatch a 30-minute call to find out what they're supposed to do.
So I built Loom to Tasks. Paste in a meeting transcript and it pulls out the decisions, tasks (with owner and deadline) and blockers in seconds. Python + Gemini with structured outputs.