Venjie Villaflor
I fix customer headaches and keep your store smooth.
New to Contra
Venjie is ready for their next project!
📌 Overview
Managed end-to-end customer support for a fast-growing ecommerce brand, handling inquiries across email and social media while ensuring smooth order processing and high customer satisfaction.
⚙️ Responsibilities
Managed support via Email & Social Media
Processed order updates, cancellations, and tracking (Shopify)
Handled high-volume tickets using ReAmaze
Maintained and updated support templates
Coordinated with team for daily operations
📊 Results
Maintained high CSAT and fast response times
Reduced resolution delays through better workflows
Improved consistency using optimized templates
🛠️ Tools
Shopify · ReAmaze · Social Media Platforms
0
16
📌 Overview
Provided customer, admin, and technical support for multiple clients while assisting in digital marketing operations and subscription management.
⚙️ Responsibilities
Managed customer inquiries and billing concerns
Maintained subscriptions (Zapier, GoDaddy, etc.)
Updated website content (WordPress, Shopify, Wix)
Assisted in marketing campaign execution
Supported admin and operational tasks
📊 Results
Ensured uninterrupted service across client accounts
Improved backend efficiency and content updates
Supported smooth campaign execution
🛠️ Tools
WordPress · Shopify · Wix · Zapier · CRM Systems
0
26
📌 Overview
Handled customer support and billing operations for a digital product business, ensuring smooth transactions and clear communication with customers.
⚙️ Responsibilities
Managed billing inquiries and subscription changes
Handled cancellations, pauses, and account issues
Provided email and chat support
Updated product pages and landing content
📊 Results
Reduced customer confusion in billing processes
Improved resolution speed for account-related issues
Maintained strong customer satisfaction
🛠️ Tools
Email Support Systems · CRM Tools · CMS Platforms
0
10
📌 Overview
Led and managed customer support teams, ensuring consistent performance, quality responses, and efficient handling of customer inquiries.
⚙️ Responsibilities
Supervised email and chat support teams
Trained and onboarded new agents
Monitored KPIs (response time, quality, productivity)
Handled escalations and complex cases
Improved workflows and team processes
📊 Results
Improved team efficiency and response time
Reduced escalations through better training
Maintained consistent support quality
🛠️ Tools
Zendesk · ManyChat · Internal Reporting Tools
0
6