Troy Lauer
CS and CS Ops Leader, Churn Reduction, AI-Enabled Workflows
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Meet Troy
I help B2B SaaS companies fix what’s actually breaking in Customer Success. I’ve spent 20+ years building and scaling CS functions, leading teams, improving renewal rates, and operationalizing risk management across large customer bases. Today, I work with growth-stage SaaS companies to identify real churn risk, fix broken CS workflows, and build scalable systems that drive retention & expansion.
Rate
$150 - $200/hr
Skills and tools
Details
Arlington, USA
(GMT-5) Eastern Standard Time (EST), ±3 hours
Fluent in English