Sushanta Paul
AI specialist automating workflows and insights
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AI-Powered Customer Support Agent with n8n
Developed an AI-driven customer support workflow using n8n, OpenAI, Gmail, Slack, and Google Sheets. Automated customer inquiry handling, ticket creation, response generation, escalation routing, and team notifications. Reduced manual support workload through intelligent automation and workflow orchestration.
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GoHighLevel Lead Management & Appointment Booking Automation
Built a complete lead nurturing and appointment booking system in GoHighLevel. Automated lead capture from Facebook Ads, website forms, and landing pages, followed by SMS, email, and voicemail campaigns. Configured pipeline stages, automated follow-ups, appointment reminders, and missed-call text-back workflows to increase conversion rates.
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