Virtual Assistant: Expert in Customer Success & Video Tutorials
Dunia M.
5
Starting at
$
30
/hrAbout this service
Summary
I bring over a decade of experience as a virtual assistant, specializing in customer support, onboarding, and product expertise, all with a cheerful and professional demeanor. From swiftly resolving customer inquiries to fine-tuning support processes and driving product enhancements, I'm your go-to partner for ensuring exceptional customer experiences. With a unique blend of bubbly enthusiasm and seasoned expertise, I'm here to elevate your support game and delight your customers at every turn! 🙂
What's included
Product Onboarding Expertise
I will new users through the onboarding process, explaining product features, and ensuring a smooth transition to full product utilization.
Customer Feedback Analysis
I will analyze customer feedback and trends to identify pain points, gather feature requests, and provide valuable insights to inform product development and improvement initiatives.
Comprehensive Customer Support
I will provide timely and effective assistance to customers via various channels (email, chat, phone) to resolve inquiries, troubleshoot issues, and ensure customer satisfaction.
Knowledge Base Management:
I will create and update a comprehensive knowledge base with FAQs, Loom video tutorials, and troubleshooting guides to empower customers and reduce support ticket volume.
Customer Success Training
I will conduct training sessions for your customer success team, equipping them with the skills and knowledge to excel in their roles.
Example projects
Recommendations
(5.0)
Client • Mar 10, 2024
Recommended
I originally hired Dunia to help our team with our Customer Support email communications, however it quickly grew into much more than that! Dunia started at Stan when we had around 1,000 customers and helped us grow our customer base to over 40,000 customers! Dunia helped us build our extensive Help Center, along with building up and training many of our new team members. She has gathered over 150+ 5 star TrustPilot reviews for us and we wouldn't be where we are today without her help! :)
Skills and tools
Industries
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