Virtual Assistant: Technical Support (Chat and Inbox Management)
Dunia M.
5
Starting at
$
30
/hrAbout this service
Summary
I offer comprehensive technical support services backed by eight years of expertise in the field. From providing personalized troubleshooting assistance and developing tailored documentation to conducting real-time remote sessions and designing proactive maintenance plans, I bring a unique blend of experience, efficiency, and proactive problem-solving that ensures swift and effective resolution of technical challenges.
What's included
Comprehensive Troubleshooting Reports
Provide detailed reports outlining the steps taken to diagnose and resolve technical issues.
Personalized Customer Guidance Documentation
Develop customized documentation tailored to individual customer needs, offering step-by-step instructions, troubleshooting tips, and best practices. These resources empower customers to resolve common issues independently, reducing reliance on support and enhancing overall user satisfaction.
Real-time Remote Assistance Sessions
Conduct live remote assistance sessions to troubleshoot complex technical issues directly with customers. Through screen sharing and interactive communication tools, deliver personalized support in real-time, fostering a collaborative problem-solving environment and ensuring swift issue resolution.
Inbox Management
Provide full inbox support management, making sure that your inbox has quick response time and turnover from customer inquiries.
Example projects
Recommendations
(5.0)
Client • Mar 10, 2024
Recommended
I originally hired Dunia to help our team with our Customer Support email communications, however it quickly grew into much more than that! Dunia started at Stan when we had around 1,000 customers and helped us grow our customer base to over 40,000 customers! Dunia helped us build our extensive Help Center, along with building up and training many of our new team members. She has gathered over 150+ 5 star TrustPilot reviews for us and we wouldn't be where we are today without her help! :)
Skills and tools
Industries
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