Community Management

Vanjela Bellovoda

(1)

Contact for pricing

About this service

Summary

The scope of community management encompasses a range of activities aimed at building and nurturing a vibrant and engaged online community around a brand, product, or organization. Here's an overview of the phases and guidelines that clients should be aware of before working with a community manager:

Scope of Community Management:

Community Building:

Engagement and Interaction:

Moderation:

Feedback Loop:

Things to consider before requiring this service:

Clear Objectives: Clients should communicate their community goals, whether it's brand advocacy, customer support, feedback collection, or knowledge sharing. Clear objectives guide the community manager's strategies.

Community Guidelines: Establishing community guidelines that outline expected behavior, language, and interaction norms is crucial. Clients should collaborate with the community manager to create and enforce these guidelines.

Audience Understanding: Clients should provide insights about the target audience's demographics, interests, pain points, and motivations. This understanding helps tailor content and engagement strategies.

Content Collaboration: Clients and community managers should collaborate on content creation, ensuring it aligns with the community's interests and objectives. Sharing updates, news, and exclusive content fosters engagement.

Response Time: Clients should define expected response times for member inquiries, feedback, or comments. Quick and helpful responses enhance community satisfaction.

Transparency and Authenticity: Clients should encourage transparency and authenticity in interactions. Communities thrive when members feel they are engaging with real individuals who genuinely care.

Crisis Plan: Clients and community managers should have a plan in place for handling potential crises or conflicts within the community. Quick and appropriate responses help maintain community harmony.

Metrics and Evaluation: Clients and community managers should define key performance indicators (KPIs) for measuring community success. Regular evaluation ensures alignment with goals.

Scalability: If the community grows, clients should be prepared to scale community management efforts accordingly to ensure consistent engagement and quality interactions.

Continuous Improvement: Clients and community managers should engage in regular discussions to brainstorm new ideas, assess strategies, and adapt based on community feedback.

What's included

Comments on your social media profiles
Regularly monitoring and engaging with comments on your social media profiles, fostering interactions, and responding to user queries or feedback.
Replying to comments on your social media profiles
Promptly replying to comments on your social media posts, ensuring that users feel acknowledged and engaged with your content.
[X/Twitter] RT and QRT your posts
Retweeting (RT) and Quote Retweeting (QRT) your posts on Twitter to amplify their reach, increasing visibility among your followers and beyond.
[Instagram] Share your posts to Story
Sharing your posts to the Instagram Story feature, allowing for temporary but impactful visibility and engagement with your audience.
[LinkedIn] Reshare your posts
Reposting and sharing your content on LinkedIn to extend its reach among your professional network and connections.

Example projects

JPEGvault | Social Media Management

Recommendations

(5.0)

Nicola Onassis • Rebus Chain

Client • Aug 24, 2023

Recommended

I am pleased to wholeheartedly recommend Vanjela for her remarkable work on the Rebus Chain account. I have had the privilege of witnessing firsthand the impact of her social media expertise on our project's online presence growth. Vanjela's strategic insights, creativity, and dedication have significantly elevated our presence across social platforms, effectively engaging our audience and contributing to our project's success.

Skills and tools

Community Manager

Social Media Manager