What's included

• User Journey Mapping

  Visualization of the steps, thoughts, and feelings a user experiences while interacting with a product or service to achieve a goal.

• Task Analysis

  Break down user's goals into discrete steps and actions to understand how users perform tasks, often to identify pain points or inefficiencies.

• Cognitive Walkthrough

  A usability inspection method where evaluators "walk through" a task step by step from a user's perspective and identifying potential problems.

• Flow Prioritization

  Determining which user flows or paths within a system are most critical to user success and business goals, guiding design and testing efforts.

• Interface Inspection / Annotation

  Systematic review of a user interface against usability principles and guidelines, documenting observations and adding notes directly onto screenshots or designs.

• Criticality Classification, Prioritization, Recommendations, and Low Fidelity Solutions

  List of identified usability issues, classifying their severity and impact on users and business goals, and prioritizing them accordingly, with specific recommendations for improvement, accompanied by low-fidelity sketches or wireframes to illustrate potential solutions when needed.

• High Fidelity Prototypes / Design Implementations

  Interactive models that closely resemble the final user interface with detailed visual design and anottation based on approved concepts and feedback.