Brand voice training
Starting at
$
225
/hrAbout this service
Summary
Your brand voice is one of the most important ways your customers experience your brand.
It's important that what your company promises is delivered upon. For example, companies with a visual brand that is upbeat and enthusiastic will be let down by bored-sounding contact center staff. When there's a disconnect between what a brand promises and what customers actually experience, customers lose trust.
Brand voice, when applied consistently, really brings your brand to life. But often contact center staff and those creating copy or scripts don't truly understand how to speak in a company's brand voice.
I've coached call center teams, content creators, and internal teams (up to senior management) on how to apply their company's voice easily and consistently. Get in touch if you'd like me to help yours!
What's included
Brand voice training for your content creation, contact center and other teams
* Ideally I'll have written your brand guidelines, but if you have these already, I can happily work with them * I will teach whoever is writing your copy or representing your brand how to implement your brand voice accurately and consistently. Ideal for contact / call center staff and social media teams. Formats can include loads of examples, Zoom workshops and personalized feedback.
Example projects
Skills and tools
