Operations Bottleneck Diagnostic — One Workflow, Clear Fix PlanShaun Flanagan
One recurring workflow is taking too long, relying on manual work, bouncing between tools, or failing in the same places. I turn that workflow into a decision-ready improvement brief so you can see the end-to-end system, where flow breaks, why it breaks, what could fail, and what to test first.
Best fit: owner-led businesses, operations teams and service teams with one recurring process that feels slow, repetitive, fragile, error-prone, hard to control or too dependent on one person.
How it works: you answer three focused questions and share up to three safe, redacted evidence items. I reconstruct the current state from purpose and trigger through inputs, outputs, roles, systems, handoffs, customer or user touchpoints, information flow, waiting, rework, controls and exception loops. The analysis is proportionate to the workflow’s criticality and complexity.
I then test likely failure modes, recurrence, common-cause patterns, previous occurrences, extent-of-condition and technical / human / organisational contributors. I separate FACT / EVIDENCE / ASSUMPTION / INFERENCE / UNKNOWN before recommending anything.
The output is built for a decision, not for theatre: a current-state system and control map; an evidence-linked bottleneck, failure-mode and common-cause register; up to three countermeasure alternatives assessed against explicit criteria and uncertainty; and the smallest sensible 30-day controlled test with a baseline, owner, outcome / process / balancing measures, early-warning indicators, success conditions and stop / rollback conditions.
Scope is deliberately narrow: one workflow, up to three systems or tools, up to ten workflow steps, up to five recurring exception types, and up to three safe supporting evidence items. No call, meeting or live client-system access is required.
Implementation, automation builds, safety cases, regulated assurance, legal / medical / financial advice and organisation-wide transformation are not included. I do not promise savings, ROI or automation outcomes without evidence. If the evidence does not support a conclusion, I mark it UNKNOWN rather than inventing certainty.
Do not send passwords, credentials, card information, special-category personal data, or unnecessary customer or employee personal information. One factual correction round is included.
FAQs
Example work
Shaun's other services
Contact for pricing
Duration3 days
Tags
Google Sheets
Microsoft Excel
Workflow Design
Business Consultant
Business Operations
Operations Manager
Process Improvement
Business Process Management
Service provided by
Shaun Flanagan Stoke-on-Trent, UK
Operations Bottleneck Diagnostic — One Workflow, Clear Fix PlanShaun Flanagan
Contact for pricing
Duration3 days
Tags
Google Sheets
Microsoft Excel
Workflow Design
Business Consultant
Business Operations
Operations Manager
Process Improvement
Business Process Management
One recurring workflow is taking too long, relying on manual work, bouncing between tools, or failing in the same places. I turn that workflow into a decision-ready improvement brief so you can see the end-to-end system, where flow breaks, why it breaks, what could fail, and what to test first.
Best fit: owner-led businesses, operations teams and service teams with one recurring process that feels slow, repetitive, fragile, error-prone, hard to control or too dependent on one person.
How it works: you answer three focused questions and share up to three safe, redacted evidence items. I reconstruct the current state from purpose and trigger through inputs, outputs, roles, systems, handoffs, customer or user touchpoints, information flow, waiting, rework, controls and exception loops. The analysis is proportionate to the workflow’s criticality and complexity.
I then test likely failure modes, recurrence, common-cause patterns, previous occurrences, extent-of-condition and technical / human / organisational contributors. I separate FACT / EVIDENCE / ASSUMPTION / INFERENCE / UNKNOWN before recommending anything.
The output is built for a decision, not for theatre: a current-state system and control map; an evidence-linked bottleneck, failure-mode and common-cause register; up to three countermeasure alternatives assessed against explicit criteria and uncertainty; and the smallest sensible 30-day controlled test with a baseline, owner, outcome / process / balancing measures, early-warning indicators, success conditions and stop / rollback conditions.
Scope is deliberately narrow: one workflow, up to three systems or tools, up to ten workflow steps, up to five recurring exception types, and up to three safe supporting evidence items. No call, meeting or live client-system access is required.
Implementation, automation builds, safety cases, regulated assurance, legal / medical / financial advice and organisation-wide transformation are not included. I do not promise savings, ROI or automation outcomes without evidence. If the evidence does not support a conclusion, I mark it UNKNOWN rather than inventing certainty.
Do not send passwords, credentials, card information, special-category personal data, or unnecessary customer or employee personal information. One factual correction round is included.
FAQs
Example work
Shaun's other services
Contact for pricing