What's included

• Daily Post Scheduling and Management

  Regularly scheduled posts and updates to keep your social media accounts active.

• Community Engagement

  Actively monitor and respond to inbound social media messages, comments, and interactions. Engage with your audience to build relationships, address inquiries, and foster a positive online community.

• Account Management

  Daily monitoring and management of social media accounts to ensure optimal performance.

• Creation of SOPs for Social Media Support:

  Create detailed Standard Operating Procedures (SOPs) tailored to your social media support needs. These SOPs will outline best practices, response protocols, and escalation procedures to ensure efficient and effective support.

• Profile and Bio Optimization

  Setup and optimization of social media profiles and bios for better brand representation.

• Partnership and Collaboration Coordination:

  Engaging with marketing partners to enhance your social media reach.

• Competitor Analysis

  Identifying and analyzing competitors' best-performing posts to inform strategy; Identify their most successful posts and tactics, and use these insights to refine and improve your own social media approach.

• Brand Mention Monitoring:

  Track and monitor online mentions of your brand across various platforms. Respond to both positive and negative mentions promptly, and leverage this feedback to improve brand perception and customer relations.

• Posting Calendar Updates:

  Regular updates and checks on the posting calendar to ensure timely content delivery.

• Competitor Content Review

  Reviewing and assessing what competitors are posting to refine your strategy.

• Public Platform Engagement:

  Managing and responding to customer feedback and reviews on platforms like Google Reviews, Trustpilot, Yelp, and Pinterest. Address concerns, thank reviewers, and maintain a positive brand image.

• Customer Satisfaction & Feedback Management

  Collect, organize, and analyze customer feedback from various sources. Implement strategies based on this feedback to improve customer satisfaction, resolve issues, and enhance overall interaction with your brand.