Rockstar Hands-On Social Media Management

Marline White

(0)

Starting at

/hr

About this service

Summary

I handle every aspect of your social media presence, from scheduling posts and engaging with your audience to optimizing profiles and managing brand mentions. By analyzing competitors and actively responding to feedback, I ensure your social media channels stay dynamic and engaging. Let me take care of the details so you can focus on running your business, confident that your online reputation is in good hands.

Process

Initial Consultation: Discuss your social media goals, target audience, and current strategies to understand your needs.

Strategy Development: Collaboratively create a tailored social media plan based on your input and requirements. Once finalized, we implement the plan.

Ongoing Management: Continuously manage and update your social media presence, including handling feedback and adjusting strategies as needed.

Reporting & Review: Provide regular updates on performance and recommendations for further improvements.

What's included

Daily Post Scheduling and Management
Regularly scheduled posts and updates to keep your social media accounts active.
Community Engagement
Actively monitor and respond to inbound social media messages, comments, and interactions. Engage with your audience to build relationships, address inquiries, and foster a positive online community.
Account Management
Daily monitoring and management of social media accounts to ensure optimal performance.
Creation of SOPs for Social Media Support:
Create detailed Standard Operating Procedures (SOPs) tailored to your social media support needs. These SOPs will outline best practices, response protocols, and escalation procedures to ensure efficient and effective support.
Profile and Bio Optimization
Setup and optimization of social media profiles and bios for better brand representation.
Partnership and Collaboration Coordination:
Engaging with marketing partners to enhance your social media reach.
Competitor Analysis
Identifying and analyzing competitors' best-performing posts to inform strategy; Identify their most successful posts and tactics, and use these insights to refine and improve your own social media approach.
Brand Mention Monitoring:
Track and monitor online mentions of your brand across various platforms. Respond to both positive and negative mentions promptly, and leverage this feedback to improve brand perception and customer relations.
Posting Calendar Updates:
Regular updates and checks on the posting calendar to ensure timely content delivery.
Competitor Content Review
Reviewing and assessing what competitors are posting to refine your strategy.
Public Platform Engagement:
Managing and responding to customer feedback and reviews on platforms like Google Reviews, Trustpilot, Yelp, and Pinterest. Address concerns, thank reviewers, and maintain a positive brand image.
Customer Satisfaction & Feedback Management
Collect, organize, and analyze customer feedback from various sources. Implement strategies based on this feedback to improve customer satisfaction, resolve issues, and enhance overall interaction with your brand.