What's included

• CRM Configuration Mastery

  ◾Key Services Offered: ☑️ CRM Platform Setup: Complete setup and configuration of Zendesk and/or Freshdesk, tailored to your business needs. Includes initial customization of settings, user roles, and permissions. ☑️ Comprehensive Zendesk/Freshdesk Mastery: Proficiency in setting up and configuring Zendesk Products such as Support, Talk, Guide, and Live Chat to align seamlessly with your unique business needs. ☑️ Efficient Communication Channels: Facilitating multi-channel communication via Zendesk Support, including Facebook, Twitter, Talk, SMS, and more, for swift and effective customer interactions. ☑️ Workflow Optimization Expertise in configuring triggers and automation that prioritize and resolve customer concerns, ensuring timely resolutions and customer satisfaction.

• Ongoing Maintenance

  Regular updates and maintenance of CRM systems to ensure smooth operation. Includes troubleshooting and resolving any technical issues.

• Training and Support

  Training for your team on effective use of Zendesk and/or Freshdesk. Ongoing support to address any CRM-related questions or issues.