I offer expert CRM management for Zendesk and Freshdesk, focusing on optimizing your customer support systems to enhance efficiency and satisfaction.

My expertise in configuring, integrating, and maintaining these platforms ensures a seamless experience for both your team and customers. With a tailored approach and ongoing support, I help businesses achieve exceptional customer service and operational excellence.

Initial Consultation: We start with a discussion to understand your specific CRM needs and goals, focusing on how Zendesk and/or Freshdesk can be best utilized for your business.

Service Booking: You’ll book the CRM management service through Contra, formalizing our agreement and providing necessary details.

Access and Onboarding: I’ll gain access to your Zendesk and/or Freshdesk accounts and gather any required information to understand your current setup and needs.

Platform Configuration: I’ll perform initial setup and configuration of Zendesk and/or Freshdesk, including customization of settings, user roles, and permissions.

System Integration: Integration of CRM platforms with your existing tools and systems to ensure seamless operation and connectivity.

Workflow Optimization: Creation and refinement of workflows, automations, and processes to enhance efficiency and streamline customer interactions.

Ongoing Management and Maintenance: Continuous management of the CRM systems, including regular updates, troubleshooting, and resolving any issues that arise.

Training and Support: Training your team on effective use of Zendesk and/or Freshdesk, with ongoing support to address any questions or issues.

Periodic Reviews and Feedback: Scheduling regular reviews to discuss system performance, gather feedback, and make necessary adjustments to improve CRM operations.