What's included

• Customer Support Representation

  > Email Support: Handling and responding to customer inquiries, managing email correspondence, and resolving issues. > Phone Support: Providing support through phone calls, addressing customer questions, and solving problems over the phone. > Chat Support: Assisting customers via live chat, offering real-time solutions, and managing chat conversations.

• Service Management

  > Response Handling: Timely and professional management of customer inquiries across all channels. > Issue Resolution: Efficient resolution of customer problems and complaints. > Follow-Up: Follow-up communications to ensure customer satisfaction and resolution of any outstanding issues.

• Reporting and Feedback (if applicable)

  > Activity Summaries: Periodic summaries of support activities and customer interactions (if required). > Feedback Collection: Gathering customer feedback to improve service quality (if applicable).