Top-Tier Customer Support Services: Email, Chat, & Phone by Marline WhiteTop-Tier Customer Support Services: Email, Chat, & Phone by Marline White

Top-Tier Customer Support Services: Email, Chat, & Phone

Marline White

Starting at

/hr

About this service

Summary

I provide expert customer support across email, chat, and phone channels, delivering prompt and professional assistance tailored to your business needs. With a focus on empathetic communication and efficient problem-solving, I ensure a seamless customer experience that enhances satisfaction and loyalty. My unique approach combines personalized service with a commitment to maintaining high standards of support.

What's included

Customer Support Representation
> Email Support: Handling and responding to customer inquiries, managing email correspondence, and resolving issues. > Phone Support: Providing support through phone calls, addressing customer questions, and solving problems over the phone. > Chat Support: Assisting customers via live chat, offering real-time solutions, and managing chat conversations.
Service Management
> Response Handling: Timely and professional management of customer inquiries across all channels. > Issue Resolution: Efficient resolution of customer problems and complaints. > Follow-Up: Follow-up communications to ensure customer satisfaction and resolution of any outstanding issues.
Reporting and Feedback (if applicable)
> Activity Summaries: Periodic summaries of support activities and customer interactions (if required). > Feedback Collection: Gathering customer feedback to improve service quality (if applicable).

Skills and tools

Technical Support Specialist

Customer Success Manager

Customer Support Representative