Expert Heuristic Review - How does your product measure up!?Haunani Pao
Are you planning to refine your product’s UX to boost user engagement and satisfaction? Do you need a research expert to uncover key usability insights and areas for improvement? Let’s connect!
I specialize in using both quantitative and qualitative research methods to thoroughly understand and address usability issues within your product.
My process includes:
Comprehensive Analysis: Assessing the product landscape by considering business goals, user roles, and specific user scenarios and tasks.
Usability Heuristics: Evaluating the product against 10 usability heuristics to examine content, navigation, interaction design, visual aesthetics, accessibility, and responsiveness across various devices.
Deep User Insights: Grounding product insights and usability issues in a profound understanding of the user experience.
Actionable Recommendations: Creating a prioritized list of actionable recommendations that align user needs with business goals.
With extensive experience in UX research, I deliver insights that not only identify pain points but also offer strategic solutions to enhance user satisfaction and drive business success. My approach ensures that your product meets the highest standards of usability and delivers a seamless experience to your users.
Let’s work together to transform your product and achieve your UX goals!
What's included
Comprehensive Expert Review:
An expert review involves a comprehensive evaluation of key user scenarios using established usability heuristics. The goal is to identify usability issues and create a prioritised list of actionable recommendations to solve those issues.
Synthesis of Observations and Recommendations:
Analysis of any research data from the client and interact with the product through a heuristic lens to identify usability issues.
Report of Usability Findings:
A document describing usability issues and recommendations to fix them, prioritized by heuristic and implementation, eg quick wins and bigger effort.
Review Meeting:
Meet with the client to review the findings report, answer any questions for clarity and agreement, and discuss recommendations for next steps with the product roadmap.
FAQs
The timeline varies depending on the scope and complexity of the project and the type of research techniques needed. Typically, most UX research projects take 2 to 4 weeks from start to finish.
The cost depends on the research techniques used, the analysis of provided materials, and the depth of the research journey. After our kickoff meeting, where we agree on the scope and approach, I will provide a detailed quote.
I have a knack for using different research methods, from Qualitative and Quantitative to Service Design, to ensure project success. Frequently used methods include expert reviews, exemplar reviews for concept ideation, contextual inquiry, user testing of all types for validation, surveys, service design blueprints, journey mapping to create customer experience frameworks, and co-design workshops.
If you're ready to take your project to the next level with some solid research and fresh insights, let's chat!
Example work
Contact for pricing
Tags
Figma
Google Analytics
Google Docs
Google Slides
Hotjar
Product Designer
Product Strategist
UX Researcher
Service provided by
Haunani Pao Auckland, New Zealand
Expert Heuristic Review - How does your product measure up!?Haunani Pao
Contact for pricing
Tags
Figma
Google Analytics
Google Docs
Google Slides
Hotjar
Product Designer
Product Strategist
UX Researcher
Are you planning to refine your product’s UX to boost user engagement and satisfaction? Do you need a research expert to uncover key usability insights and areas for improvement? Let’s connect!
I specialize in using both quantitative and qualitative research methods to thoroughly understand and address usability issues within your product.
My process includes:
Comprehensive Analysis: Assessing the product landscape by considering business goals, user roles, and specific user scenarios and tasks.
Usability Heuristics: Evaluating the product against 10 usability heuristics to examine content, navigation, interaction design, visual aesthetics, accessibility, and responsiveness across various devices.
Deep User Insights: Grounding product insights and usability issues in a profound understanding of the user experience.
Actionable Recommendations: Creating a prioritized list of actionable recommendations that align user needs with business goals.
With extensive experience in UX research, I deliver insights that not only identify pain points but also offer strategic solutions to enhance user satisfaction and drive business success. My approach ensures that your product meets the highest standards of usability and delivers a seamless experience to your users.
Let’s work together to transform your product and achieve your UX goals!
What's included
Comprehensive Expert Review:
An expert review involves a comprehensive evaluation of key user scenarios using established usability heuristics. The goal is to identify usability issues and create a prioritised list of actionable recommendations to solve those issues.
Synthesis of Observations and Recommendations:
Analysis of any research data from the client and interact with the product through a heuristic lens to identify usability issues.
Report of Usability Findings:
A document describing usability issues and recommendations to fix them, prioritized by heuristic and implementation, eg quick wins and bigger effort.
Review Meeting:
Meet with the client to review the findings report, answer any questions for clarity and agreement, and discuss recommendations for next steps with the product roadmap.
FAQs
The timeline varies depending on the scope and complexity of the project and the type of research techniques needed. Typically, most UX research projects take 2 to 4 weeks from start to finish.
The cost depends on the research techniques used, the analysis of provided materials, and the depth of the research journey. After our kickoff meeting, where we agree on the scope and approach, I will provide a detailed quote.
I have a knack for using different research methods, from Qualitative and Quantitative to Service Design, to ensure project success. Frequently used methods include expert reviews, exemplar reviews for concept ideation, contextual inquiry, user testing of all types for validation, surveys, service design blueprints, journey mapping to create customer experience frameworks, and co-design workshops.
If you're ready to take your project to the next level with some solid research and fresh insights, let's chat!
Example work
Contact for pricing