Expert Heuristic Review - How does your product measure up!?

Haunani Pao

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About this service

Summary

Are you planning to refine your product’s UX to boost user engagement and satisfaction? Do you need a research expert to uncover key usability insights and areas for improvement? Let’s connect!

I specialize in using both quantitative and qualitative research methods to thoroughly understand and address usability issues within your product.

My process includes:

Comprehensive Analysis: Assessing the product landscape by considering business goals, user roles, and specific user scenarios and tasks.

Usability Heuristics: Evaluating the product against 10 usability heuristics to examine content, navigation, interaction design, visual aesthetics, accessibility, and responsiveness across various devices.

Deep User Insights: Grounding product insights and usability issues in a profound understanding of the user experience.

Actionable Recommendations: Creating a prioritized list of actionable recommendations that align user needs with business goals.

Why Choose Me?

With extensive experience in UX research, I deliver insights that not only identify pain points but also offer strategic solutions to enhance user satisfaction and drive business success. My approach ensures that your product meets the highest standards of usability and delivers a seamless experience to your users.

Let’s work together to transform your product and achieve your UX goals!

Process

Kickoff

I start with an initial consultation to understand your business goals, product details, user personas, target scenarios, tasks, product complexity, constraints, and timeline. We'll define the scope of work and the approach for the review, including the types of research to be conducted and access to necessary tools, analytics, recordings, and previous research. We’ll also establish communication expectations and turnaround times for any requests or questions.

Discovery and Research

I review and analyze any client-supplied materials, such as analytics, to understand user flows, usage patterns, and problems. I conduct virtual user interviews or surveys to verify their experiences and identify issues. An expert review of the product is conducted against established usability heuristics to identify usability issues and create prioritized recommendations.

Delivery Report

I present the project's findings and insights in a comprehensive report during a virtual meeting. This allows for discussion of the findings, questions, proposed recommendations, and plans for product improvement.

Follow-Up

I am available for follow-up support to assist with implementation or post-implementation assessments to measure the impact of changes on the user experience.

FAQs

How long does it take for typical UX Research methods?
The timeline varies depending on the scope and complexity of the project and the type of research techniques needed. Typically, most UX research projects take 2 to 4 weeks from start to finish.
How much will the UX Research cost?
The cost depends on the research techniques used, the analysis of provided materials, and the depth of the research journey. After our kickoff meeting, where we agree on the scope and approach, I will provide a detailed quote.
What other types of UX Research can I do?
I have a knack for using different research methods, from Qualitative and Quantitative to Service Design, to ensure project success. Frequently used methods include expert reviews, exemplar reviews for concept ideation, contextual inquiry, user testing of all types for validation, surveys, service design blueprints, journey mapping to create customer experience frameworks, and co-design workshops. If you're ready to take your project to the next level with some solid research and fresh insights, let's chat!

What's included

Comprehensive Expert Review:
An expert review involves a comprehensive evaluation of key user scenarios using established usability heuristics. The goal is to identify usability issues and create a prioritised list of actionable recommendations to solve those issues.
Synthesis of Observations and Recommendations:
Analysis of any research data from the client and interact with the product through a heuristic lens to identify usability issues.
Report of Usability Findings:
A document describing usability issues and recommendations to fix them, prioritized by heuristic and implementation, eg quick wins and bigger effort.
Review Meeting:
Meet with the client to review the findings report, answer any questions for clarity and agreement, and discuss recommendations for next steps with the product roadmap.

Example projects