Virtual Business Manager for Systems, Teams & Sustainable Growth
Starting at
$
1,200
/wkAbout this service
Summary
FAQs
What tools do you use?
Notion, Slack, ClickUp, Monday.com, Asana, Basecamp, Jira, Trello, Google Workspace, Microsoft 365 Suite, Airtable, Zapier, Make, and basic BI (Looker Studio). I adapt to your stack.
What access do you need?
Editor/admin access to relevant workspaces, dashboards, and billing where needed; read access for finance where possible. Slack/WhatsApp/Telegram channels as applicable. I can work under an NDA.
What’s included vs. out of scope?
Included: Operations design, team cadence, SOPs, light finance ops visibility (tracking/alerts), hiring enablement, vendor management, and automation setup. Out of scope (unless added): Accounting/bookkeeping, legal/compliance audits, custom software development, advanced BI engineering, paid media buying, and HR litigation.
How do you communicate and how often?
Weekly status reports + a short standup/weekly call, with Slack/Email for quick updates. Cadence matches your team’s pace.
What about time zone and availability?
I’m based in Kenya (EAT) and overlap easily with US and Europe hours. I can flex for critical windows with notice.
Who owns the work?
You do. All artifacts, dashboards, SOPs, and automations are yours at handoff.
How do changes work?
If scope shifts, I’ll surface options early (trade-offs, add-ons, or timeline changes). No surprises.
What’s your revision policy?
Each deliverable lists its revision rounds (1–2 typical). Extra rounds or re-scoping can be added.
Can you work with vendors/partners?
Yes—coordination, renewals, deliverables, and accountability are part of the service.
Security & data handling?
Least-privilege by default, documented access, and clear offboarding. I’m happy to follow your internal policies.
Project Critical Availability
Additional availability can be scheduled for launches, renewals, audits, or migrations. Extended or weekend hours may be billed at your standard hourly rate or a pre-agreed surcharge.
What's included
Operating Model & 90-Day Plan
A Notion board brief that translates your goals into OKRs, priorities, and a success scorecard. Includes 2 revision rounds.
KPI Dashboard & Weekly Reporting
A live dashboard (Notion/Sheets/Data Studio/Looker) tracking revenue, ops throughput, SLAs, NPS/CSAT, and burn vs. budget. Weekly insights during the engagement. Includes 2 revision rounds.
Executive Ops (Calendar & Email Inbox)
Rules, filters, templates, and a response SLA map for email + a time-blocked calendar rhythm. Two-week optimization window. Includes 1 revision round.
Team Rhythm & Meetings
Cadence design (standups, WBR, MBR, and QBR), agendas, note templates, decisions log, and owners. Includes 2 revision rounds.
SOP Library & Playbooks
10 to 20 core SOPs (e.g., onboarding/offboarding, approvals, campaigns, CS workflows, dev workflows). Delivered in Notion with versioning. Includes 2 revision rounds.
Tooling & Automations
4 to 8 practical automations (Zapier, Make, Slack, Google Workspace, Notion, etc) plus permissioning, naming conventions, and archival rules. Includes 2 revision rounds.
Hiring & Onboarding Pack
Role scorecards, JD templates, interview kits, 30/60/90 onboarding, and access checklist. Includes 2 revision rounds.
Vendor & Budget Tracker
Contract matrix, renewal calendar, owner map, and spend tracker (subscriptions + invoices). Includes 1 revision round.
Customer Ops QA (Light)
SLAs, escalation paths, macro templates, and a QA rubric for support quality checks. Includes 1 revision round.
Campaign/Launch Ops Support
Run-of-show, RACI, risk plan, comms timeline, and day-of command center for one launch/campaign. Includes 1 revision round.
Risk, Security & Offboarding (Light)
Access matrix, least-privilege guidelines, and clean offboarding checklist. Includes 1 revision round.
Handover Pack
Final links/docs, SOPs/templates, admin notes, and a “What’s Next” 30/60/90. Includes a 40-minute handover call.
Revisions Policy
Unless stated, each deliverable includes 1–2 revision rounds. Extra revisions or added scope can be billed hourly or as an add-on.
Example projects
Recommendations
(5.0)
Client • Dec 31, 2025
Recommended
After structuring operational assistance in varying ways with varying results, Brigitte has been able to put operational vigor into my business in one month that has already allowed me to scale and operate more efficiently. She is fantastic
Client • Nov 15, 2024
Recommended
Brigitte made a great addition to our team when we needed extra project management support. She's communicative, organized, and overall really nice to work with.
Client • Nov 4, 2023
Recommended
I wholeheartedly recommend my workmate for their outstanding capabilities in product management and client success. Their strategic approach to product development, coupled with a deep understanding of client needs, has consistently resulted in successful outcomes. Their effective communication and relationship-building skills contribute significantly to client satisfaction, fostering strong partnerships. With a keen eye for innovation and a commitment to exceeding expectations, they are a value
Client • Nov 4, 2023
Recommended
Working with Brigitte always brings out the best in every team member and in turn elevating the value of projects. Her diverse expertise contributions, dedication & skill set play a pivotal role in projects, and an instrumental in achieving remarkable results. Brigitte is an exceptional professional with a wealth of technical expertise and a strategic mindset that greatly benefit any project or organization. Her dedication, collaborative spirit, and problem-solving abilities make invaluable.
Skills and tools
Industries