Tech Support Specialist for Happy Customers & Scalable SystemsBrigitte Demba
I build support systems that resolve issues quickly, keep your customers happy, and lift CSAT without burning out the team. I’ll configure your helpdesk, craft the playbooks, automate the busywork, and drive a weekly rhythm so quality keeps compounding.
FAQs
I provide flexible remote support across different time zones. We can establish regular support hours based on your business needs and arrange for priority support during critical periods.
I prioritize urgent issues through a sophisticated ticket management system. Critical problems receive immediate attention, with a typical response time of under 2 hours. For clients requiring dedicated emergency support, we can establish specific SLAs.
I have extensive experience with businesses across various industries, including Engineering & Tech, 3D Animation, Marketing & Web Dev Agencies, Gaming, Fintech, Tours & Travel, Beauty & Cosmetics, Food & Beverage, Radio & Video Production, Art, Education & Training and many more.
I offer flexible pricing structures including hourly rates, weekly or monthly retainers, and project-based fees. Each package is customized based on your specific needs, service scope, and support volume. I provide transparent pricing with no hidden fees and can scale services as your needs grow.
I use multiple metrics including customer satisfaction rates, resolution times, user adoption rates, and retention statistics. I provide regular reports analyzing these metrics and offer recommendations for continuous improvement.
All client information and proprietary data are handled with the utmost security. I maintain strict confidentiality protocols and I'm willing to sign NDAs. I follow industry best practices for data security, use secure communication channels, and ensure compliance with data protection regulations.
I'm proficient in various platforms & ticket management systems like;
Jira, Slack, Trello, Asana, Hubspot, Intercom, Click Up, Marker.io, Metricool, Basecamp, Freshdesk, Sprout Social, Zendesk
I can adapt to your existing tech stack or recommend and implement new solutions that best fit your needs.
Yes, I create structured onboarding programs tailored to your product and customers. This includes developing training materials, conducting sessions, and providing ongoing support to ensure successful product adoption.
Starting at$1,400 /wk
Tags
Asana
ClickUp
Intercom
Jira
Notion
Customer Success Manager
QA Tester
Technical Support Specialist
Service provided by
Brigitte Demba ProNairobi, Kenya
- $10k+
- Earned
- 6
- Paid projects
- 5.00
- Rating
- 94
- Followers
Tech Support Specialist for Happy Customers & Scalable SystemsBrigitte Demba
Starting at$1,400 /wk
Tags
Asana
ClickUp
Intercom
Jira
Notion
Customer Success Manager
QA Tester
Technical Support Specialist
I build support systems that resolve issues quickly, keep your customers happy, and lift CSAT without burning out the team. I’ll configure your helpdesk, craft the playbooks, automate the busywork, and drive a weekly rhythm so quality keeps compounding.
FAQs
I provide flexible remote support across different time zones. We can establish regular support hours based on your business needs and arrange for priority support during critical periods.
I prioritize urgent issues through a sophisticated ticket management system. Critical problems receive immediate attention, with a typical response time of under 2 hours. For clients requiring dedicated emergency support, we can establish specific SLAs.
I have extensive experience with businesses across various industries, including Engineering & Tech, 3D Animation, Marketing & Web Dev Agencies, Gaming, Fintech, Tours & Travel, Beauty & Cosmetics, Food & Beverage, Radio & Video Production, Art, Education & Training and many more.
I offer flexible pricing structures including hourly rates, weekly or monthly retainers, and project-based fees. Each package is customized based on your specific needs, service scope, and support volume. I provide transparent pricing with no hidden fees and can scale services as your needs grow.
I use multiple metrics including customer satisfaction rates, resolution times, user adoption rates, and retention statistics. I provide regular reports analyzing these metrics and offer recommendations for continuous improvement.
All client information and proprietary data are handled with the utmost security. I maintain strict confidentiality protocols and I'm willing to sign NDAs. I follow industry best practices for data security, use secure communication channels, and ensure compliance with data protection regulations.
I'm proficient in various platforms & ticket management systems like;
Jira, Slack, Trello, Asana, Hubspot, Intercom, Click Up, Marker.io, Metricool, Basecamp, Freshdesk, Sprout Social, Zendesk
I can adapt to your existing tech stack or recommend and implement new solutions that best fit your needs.
Yes, I create structured onboarding programs tailored to your product and customers. This includes developing training materials, conducting sessions, and providing ongoing support to ensure successful product adoption.
$1,400 /wk