What's included

• Customer Experience Alignement

  From online to offline interactions, customer experience is the full range of how people interact with a company or brand. When we create a digital touchpoint on a higher level together, we make sure it aligns with and enhances the total targeted customer experience your brand delivers.

• Experience Design Touch-points

  Clearly defined experience design touch-points and expectations per product+Customer interaction

• Storytelling

  Crafting a narrative or story around the user journey can enhance the overall experience. This includes how users discover, engage with, and continue to interact with a product or service over time.

• Consistency & Cohesion

  Creating a consistent experience across different channels and platforms is crucial. Whether a user interacts with a product on a website, mobile app, or physical space, the experience should feel cohesive and familiar. Ensuring all touchpoints and elements of a user's interaction with a product or service, including the visual and interactive design, usability, accessibility, and even emotional aspects. Cross-disciplinary Collaboration: Experience design involves

• Usability & Product Heuristics

  Ensuring that the product or service is easy to use and meets the functional needs of the users is a fundamental aspect of experience design.