Customer Experience Strategy and DesignNichola Wolfe
Offering expertise in customer experience strategy, communication, and design. Specializing in creating exceptional customer experiences through effective strategy and design techniques. Experienced in working with major international brands.
What's included
Customer Personas
- Conduct research to understand customer's motivations, pain points, interests and behaviour.
- Use insights from research to create detailed, relatable personas that can be used to strategically guide experiental decision making
Customer Journey Maps
- Analyse the current experience for customers and identify painpoint to resolve
- Create a To-Be optimal experience for customers and highly opportunities to develop
Customer Experience Strategy
- Understand the goals of the business and the goals of the customer
- Establish key objectives
- Analyse current experience to identify gaps
- Define a strategy for CX improvement incorporating research, insights, best in class examples.
- Roadmap the path to sucess
- Establish a high level project plan
Example work
Nichola 's other services
Contact for pricing
Tags
Canva
Figma
Google Analytics
Business Strategist
Consultant
Product Strategist
Service provided by
Nichola Wolfe Ireland
Customer Experience Strategy and DesignNichola Wolfe
Contact for pricing
Tags
Canva
Figma
Google Analytics
Business Strategist
Consultant
Product Strategist
Offering expertise in customer experience strategy, communication, and design. Specializing in creating exceptional customer experiences through effective strategy and design techniques. Experienced in working with major international brands.
What's included
Customer Personas
- Conduct research to understand customer's motivations, pain points, interests and behaviour.
- Use insights from research to create detailed, relatable personas that can be used to strategically guide experiental decision making
Customer Journey Maps
- Analyse the current experience for customers and identify painpoint to resolve
- Create a To-Be optimal experience for customers and highly opportunities to develop
Customer Experience Strategy
- Understand the goals of the business and the goals of the customer
- Establish key objectives
- Analyse current experience to identify gaps
- Define a strategy for CX improvement incorporating research, insights, best in class examples.
- Roadmap the path to sucess
- Establish a high level project plan
Example work
Nichola 's other services
Contact for pricing