"Can I upgrade our payment service from v2 to v4 tonight?"
Engineers propose production changes like this based on partial mental models. The facts that invalidate the plan are already documented — but scattered across release notes, migration guides, and stale architecture docs.
Most AI agents break in production for one simple reason:
Teams dump raw OCR and unverified context directly into an LLM, hoping the prompt will magically prevent hallucinations.
It doesn’t. You get garbled tables, missed math, and fabricated citations.