ERP Enhancement and Process Documentation Client type: Property and construction Description: Supported group-wide ERP rollout and process documentation across a large UK property development group Tools used: Dynamics 365, process mapping, SOPs Outcome: Reduced onboarding time and streamlined cross-team operations
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Yardi Real Estate Platform Support and Data Migration Client type: Real estate, UAE Description: Supported Yardi-based property management operations, led data migration validation, integration support and configuration documentation Tools used: Yardi, ERP integration tools, data validation frameworks Outcome: Clean data migration with zero business disruption and improved system documentation
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NHS Workforce Systems Support and Training Client type: Public sector, NHS Description: Supported ESR and HR systems across a large NHS trust, created user guides that improved first-time resolution rates and reduced reliance on system administrators Tools used: ESR, Oracle HRMS, Microsoft Office Outcome: Measurably reduced escalations and improved audit readiness
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Mortgage Workflow Redesign Client type: Financial Services, UK regulated environment Description: Redesigned end-to-end mortgage operations workflows across multiple teams at a major UK bank, improving processing consistency and compliance reporting quality Tools used: Process mapping, Visio, Excel, compliance frameworks Outcome: Reduced inconsistencies across teams and improved customer turnaround times