Designed a forward-looking financial planning experience to help users connect daily budgeting decisions to long-term goals.
Impact
+10% increase in web trial starts
$120K increase in annual revenue
Role
Led concept development, validation, and end-to-end design in collaboration with product and engineering
Problem
Users couldn’t see how their monthly budget connected to long-term financial goals. The experience lacked a “big picture” view, making it difficult to understand progress or stay motivated beyond short-term budgeting.
Insight
After paying off debt, users shifted focus to longer-term goals like retirement, college savings, and personal milestones.
They wanted a way to visualize their full financial journey—and understand how today’s decisions impacted future outcomes.
Solution
Introduced a forward-looking “financial roadmap” that shifted users from static budgeting to scenario-based planning.
Enabled users to:
– Create projected financial plans
– Visualize progress over time
– See key milestones across their financial journey
Designed a step-based input flow to make complex financial data easier to enter, allowing users to proceed with estimates rather than perfect inputs.
Incorporated milestone-based feedback tied to the Baby Steps framework to reinforce progress and maintain motivation.
Goal
Increase long-term retention and renewals, using trial start rate as an early indicator of success.
Results
+10% increase in web trial starts
$120K increase in annual revenue