Employment via K Force Inc. for K-8 Private Institution
Amanda Roark
K For Inc. excels as a premier tech staffing agency. They meticulously match top talents, fostering seamless synergy between candidates and companies, driving innovation. Delivered comprehensive IT support to a private children's academy. Seamlessly bridged technical assistance with exceptional customer service for staff, faculty, parents, and students.
Technical Issue Resolution: Efficiently diagnosed and resolved diverse technical challenges faced by clients, demonstrating exceptional problem-solving skills.
Customer Communication: Interacted with customers in a professional and empathetic manner, translating complex technical jargon into understandable language.
Process Improvement: Collaborated with cross-functional teams to identify recurring technical issues, leading to the implementation of streamlined solutions and preventive measures.
Document and track user issues and resolutions using a ticketing system, ensuring accurate and comprehensive records.
Assist with user account management, including password resets, access permissions, and account setup.
Collaborate with the IT team to ensure seamless integration of systems, applications, and infrastructure components.
Provide exceptional customer service, maintaining a positive and patient demeanor while assisting users with varying levels of technical expertise.
Contribute to the improvement of Help Desk processes, workflows, and service quality through feedback and suggestions.
Prioritize and manage multiple user requests and incidents effectively, ensuring timely resolutions.
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Posted Aug 30, 2023
Efficiently resolved technical issues, communicated clearly, improved processes, managed user accounts, and prioritized tasks effectively. Ready to assist you!
