SmartAC had done a good job in explaining itself to the B2C market. Because the quality of SmartAC's sensors, apps and platform were so strong, Field Service Partners were clamoring for the solution. Our final design worked well at its key-goal: courting service partner customers and getting them excited.
Fig. 1: The partner home, three passes: 2023, early 2024, and the final design.
One conversation
I personally took on the job to figure out and design MyTech, a fully integrated chat system seamlessly woven into the SmartAC platform. 91% of users preferred MyTech over the previous messaging tools, citing clarity, ease of use, and integrated workflows as standout benefits.
Order under the hood
Beneath all of that gorgeous design, however, was a sea of untamed chaotic waters. ACDocs was born from this. A big part of my role was not only to create these items or set-up the system, but making sure implementation was adopted.
Fig. 2: The thermostat module in four themes: light, dark, and the same two in SmartAC colors.
Fig. 3: A date field with its single date calendar and Tomorrow preset, the date range picker, a Breakdown Risk card and On Hold badges.
Fig. 4: Message cards in light and dark: incoming video chat, new message, new video message, declined call and notification, with a small avatar group.
Every partner, their own brand
Every brand has a primary color. My duty was to make sure every partner brand felt as great as SmartAC's. By mapping those named colors to our values, I created a clean, scalable, white-labeling powerhouse.