TechAssist: IT Support Agent Demo

TechAssist is a hackathon demo for an IT support assistant. It combines a watsonx Orchestrate agent, Python tools and a small knowledge base.

The agent configuration brings together instructions, tool choices and reference documents. Example tasks include support tickets, software requests, email troubleshooting and system status. Five IT documents provide material for knowledge retrieval.

The Python tools use sample records and simulated results. They show the shape of an IT support workflow without connecting to a live helpdesk or employee directory.

The project includes the agent configuration, tool code, knowledge-base setup and reference documents. Source code and setup instructions are linked below.