Comprehensive IT Infrastructure Upgrade and Support for Fintech

My Goals on this Project:

To enhance the IT infrastructure for improved system performance and security.

Implement proactive monitoring and maintenance solutions to reduce downtime.

Provide ongoing IT support and training for staff to ensure smooth operations.

Improve data backup, recovery processes, and network security.

Key Objectives:

Upgrade and optimize hardware and software systems.

Implement automated monitoring and alert systems for early issue detection.

Train staff on new IT tools and systems for improved productivity.

Ensure compliance with industry-standard cybersecurity practices.

Tools and Platforms Used:

SolarWinds - For network monitoring and alerting to proactively detect system issues.

Microsoft 365 - To manage user accounts, email systems, and implement cloud-based collaboration tools.

VMware - For virtual server setup and resource management.

Kaspersky Endpoint Security - To implement company-wide security solutions and protect against malware.

Google Cloud Platform (GCP) - For cloud backup, storage, and disaster recovery solutions.

JIRA Service Desk - To manage IT support tickets and track service requests efficiently.

Zoom/Slack - To offer remote support, virtual troubleshooting, and team communication.

TeamViewer - For remote desktop access and real-time troubleshooting.

Skills Applied:

IT Infrastructure Management - Conducting a comprehensive audit of current systems and upgrading hardware, software, and network configurations.

Network Monitoring and Troubleshooting - Using SolarWinds and TeamViewer to monitor network health, manage alerts, and troubleshoot issues remotely.

Cybersecurity Implementation - Configuring Kaspersky Endpoint Security to protect systems against cyber threats, ensuring data encryption, and setting up firewalls.

Cloud Services Management - Using Google Cloud Platform for automated data backups, recovery solutions, and optimizing storage costs.

Technical Support and Helpdesk Management - Providing ongoing IT support using JIRA Service Desk to resolve user queries and technical issues in a timely manner.

System Virtualization - Setting up virtual environments using VMware for resource optimization and server management.

Staff Training - Conducting training sessions to educate employees on new IT tools, security protocols, and system operations for a smoother transition.

Collaboration Tools Integration - Implementing Microsoft 365 and Slack for improved internal communication, file sharing, and remote collaboration.

On this Project, I successfully enhanced the company’s IT performance, reduced system downtime through proactive monitoring, and ensured robust security measures were in place. Ongoing support and staff training led to increased productivity and seamless daily operations.