Voice of Customer Analysis
Saahil Arab
ClassPass Voice of Customer Dashboard
This interactive Tableau dashboard analyzes customer feedback on ClassPass, aggregating reviews from Trustpilot, Twitter, and Instagram to uncover key trends and sentiment insights.
Key Features:
Multi-Platform Review Analysis: Combines feedback from Trustpilot, Twitter, and Instagram for a comprehensive view.
Review Categorization: Organizes comments into themes to highlight common praises and concerns.
Interactive Filters: Explore reviews by reviewer, rating, date, and country for targeted insights.
Sentiment Breakdown: Identifies positive, neutral, and negative feedback to pinpoint areas for improvement.
This dashboard provides data-driven insights to help ClassPass and fitness studios enhance customer experience and refine their offerings.
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Posted Feb 15, 2025
Aggregates Trustpilot, Twitter, and Instagram reviews, categorizes feedback, and offers filters for reviewer, rating, date, and country.
