Sarcasm nearly triggered a wrong escalation.
An early version of a support agent misread a sarcastic comment as a complaint and almost fired off an apology email that would have confused a happy customer. It didn't because that agent drafts, it doesn't send.
→ That one save is why every client-facing agent I build now works the same way.
0 likes · 2 views · Sep 16, 2026
Sarcasm nearly triggered a wrong escalation. An early version of a support agent misread a sarcastic comment as a complaint and almost fired off an apology e...
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Aug 19, 2026 - Sep 10, 2026
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