Designed and prototyped an AI-powered
Manish Siwach
Designed and prototyped an AI-powered customer support operations system for ticket classification, routing, escalation management, and SLA tracking. The workflow automates ticket intake, priority assignment, support routing, and escalation handling while maintaining human review checkpoints for critical cases. The system provides operational visibility through automation health monitoring, support analytics, and integration management across multiple business systems.
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Posted Jun 17, 2026
Designed and prototyped an AI-powered customer support operations system for ticket classification, routing, escalation management, and SLA tracking. The wor...
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